©2019 Chasing Childhood Ltd.

How long will my order take?

The typical lead time is 4 weeks, unless its a ready to ship item (RTS).

Can I get a rush order?

A rush order charge will apply and it is displayed as a 'product' in the store. This is not always available.

The rush order charge is applicable per item.

Why can't I shop now?

The shop opens on the last Friday of every month for a limited number of orders. Once the order book is full the shop will close.

Shop opening times and turnaround will be displayed on the initial pop-up.

How long do they take to ship?

I use Royal Mail to ship my items. International orders, if you require a signature on delivery, please add this to the notes section in the cart.


UK - I use a signed for service.

US/Rest of the world - I use first class tracked. You should receive you item within 5-10 working days.

Once the item has been dispatched I am unable to make any changes to the delivery address.

 

I am not responsible for delays in shipping.

Can I customise my order?

You can switch out sequin colours on all ears at no extra cost. I also offer a personalisation service for a small additional charge.

Please contact me before placing your order.

Will I get the ears in the picture?

Short answer is probably not. I create each set from scratch and no two sets are the same. Gem style, placement, sequin shade and bow colouring will vary from set to set.

Headband sizing?

All the headbands used are one-size-fits-most. The width of the band varies depending on the ear size chosen.

Ear sizing?

I offer two sizes of ears Adult & Child.

The 'Adult' size are 3.5”.

The 'Child' size are 3”.
 

The 'Baby' size are 2.5" and are special request only.

 

Sizes are approximate.

Ear sizing?